Last updated: 28 June 2026
This Shipping Policy explains how CarbonstoneUK processes, dispatches and delivers jewellery orders within the United Kingdom and internationally.
1. Our Business Details
CarbonstoneUK
Flat 1, 61A Station Road
North Harrow
Harrow
HA2 7SR
United Kingdom
Phone: +44 7748 460039
Email: support@carbonstoneuk.co.uk
Website: www.carbonstoneuk.co.uk
2. Made-to-Order Jewellery
All items listed in our store are made to order specifically for each customer.
Our usual full order timeframe for made-to-order jewellery is approximately 17–19 business days, including jewellery production, quality control, final photos/videos, packaging, dispatch preparation and estimated delivery, unless otherwise stated on the product page or agreed in writing.
Business days exclude weekends and UK bank holidays.
For more specific processing times, please check the individual product page, as bespoke, customised, certified, engraved, hallmarked or special-order items may take longer.
3. UK and International Shipping
We ship orders within the United Kingdom and internationally to many worldwide destinations.
We offer free shipping within the United Kingdom.
Free shipping may also be available to selected international destinations where shown at checkout, on the product page, quotation, invoice or written order confirmation.
International customers are responsible for any customs duties, import taxes, VAT, clearance fees, courier handling fees or other charges applied by their local government or customs authority.
CarbonstoneUK is not responsible for these charges, as they are controlled by the destination country. We recommend checking your country’s import duty and tax rules before placing an order.
4. Shipping Rates
Shipping options and costs will be shown at checkout where applicable.
UK shipping is free.
Free shipping may also be available to selected international destinations where shown at checkout.
For destinations where free shipping is not available, the following shipping charges may apply:
- Economy Shipping: £12
- Express Shipping: £28
Shipping costs may vary depending on the destination country, parcel value, courier service and delivery method selected.
If a delivery charge applies, it will be shown at checkout, in your quotation, invoice or written order confirmation.
5. Processing Time and Delivery Time
Our usual full order timeframe is approximately 17–19 business days, including jewellery making, quality check, final photos/videos, packaging, dispatch preparation and estimated delivery.
Choosing express shipping only reduces the delivery time after dispatch. It does not reduce jewellery crafting time, CAD work, diamond sourcing, certification, hallmarking, engraving, quality control or processing time.
Delivery times are estimates only and may vary depending on the destination, courier service, customs clearance, weather conditions, public holidays or other circumstances outside our control.
6. Express Shipping
Express shipping is designed for faster delivery after your order has been dispatched.
Express shipping may cost £28, unless otherwise shown at checkout, on the product page, quotation, invoice or written order confirmation.
Express orders may be shipped using courier services such as DHL, FedEx, UPS or another suitable express courier.
Most express parcels are delivered within the estimated timeframe, but customs checks, courier delays, severe weather or unforeseen events may extend delivery time.
CarbonstoneUK cannot be held responsible for delays caused by the courier, customs authorities, weather disruption or other events outside our control.
7. Economy Shipping
Economy shipping is a standard delivery option and may be handled by local postal services or economy courier services.
Economy shipping may be free where available. For other countries, economy shipping may cost £12, unless otherwise shown at checkout, on the product page, quotation, invoice or written order confirmation.
Economy shipping may take longer than express shipping, especially for international orders.
Economy shipping may experience delays due to customs clearance, local postal processing, weather, public holidays or other circumstances outside our control.
8. Tracking Information
Once your order has been dispatched, we will provide you with a tracking number where available.
Tracking information allows you to monitor your parcel while it is in transit.
Tracking updates may vary depending on the shipping service and destination country.
9. Delivery Insurance
Every item is insured during transit for the final purchase value.
This means your jewellery is protected while it is being shipped to you using our selected delivery service.
Once the parcel has been delivered and accepted at the delivery address, responsibility for the jewellery passes to the customer.
10. Signature on Delivery
For security reasons, a recipient’s signature may be required upon delivery, especially for high-value jewellery and express courier shipments.
Please make sure someone is available at the delivery address to receive and sign for the parcel.
If delivery fails because no one is available, the courier may leave instructions for redelivery or collection.
11. PO Box Addresses
We cannot ship jewellery orders to PO Box addresses.
Please provide a full residential or business delivery address where the parcel can be received and signed for if required.
Orders with PO Box addresses may be delayed or cancelled.
12. Customs, Duties and Import Taxes
For international orders, the customer is responsible for all customs duties, import VAT, local taxes, clearance fees and courier handling charges applied in the destination country.
These charges are not included in our product price or shipping charge unless clearly stated otherwise.
CarbonstoneUK is not responsible for customs duties, import VAT, local taxes, customs clearance fees, courier handling fees, delays caused by customs, or parcels held by customs due to unpaid charges.
If a customer refuses to pay customs charges and the parcel is returned to us, any refund may be reduced by return shipping costs, customs fees, courier charges and any other costs incurred, where permitted by law.
13. Shipping Delays
We always aim to dispatch and deliver orders as smoothly as possible.
However, CarbonstoneUK cannot be held responsible for delays caused by customs clearance, courier delays, local postal service delays, severe weather, public holidays, strikes, incorrect delivery information, failed delivery attempts, or events outside our reasonable control.
If your order is delayed, please contact us and we will do our best to assist you with tracking and courier updates.
14. Comparison Between Express and Economy Shipping
Particulars · Express Shipping · Economy Shipping
Price · £28 · Free within the UK / Free where available / £12 for other countries
Usual Full Order Timeframe · Approximately 17–19 business days · Approximately 17–19 business days where available
Estimated Delivery Time After Dispatch · 5–7 business days · 12–15 business days
Insurance · Yes · Yes
Tracking Number · Yes · Yes, where available
Detailed Tracking History · Yes · May be limited
Signature Required · Yes, usually required · Not always required
Typical Carrier · DHL / FedEx / UPS / Express courier · Local postal service / Economy courier
Please note: the usual full order timeframe includes jewellery production, quality control, final photos/videos, packaging, dispatch preparation and estimated delivery. Delivery times are estimates only and may vary depending on the destination, courier service, customs clearance, public holidays or other circumstances outside our control.
15. Important Notes
Our usual full order timeframe is approximately 17–19 business days, unless otherwise stated on the product page or agreed in writing.
Choosing express shipping only reduces the delivery time after dispatch.
Express shipping does not reduce jewellery crafting, CAD work, diamond sourcing, certification, hallmarking, engraving, quality control or processing time.
Delivery times are estimates and not guaranteed unless confirmed by us in writing.
Customs, weather, courier issues and other unforeseen events may delay delivery.
CarbonstoneUK cannot be held responsible for delays caused by third parties or events outside our control.
16. Contact Us
For shipping questions, please contact:
CarbonstoneUK
Flat 1, 61A Station Road
North Harrow
Harrow
HA2 7SR
United Kingdom
Phone: +44 7748 460039
Email: support@carbonstoneuk.co.uk
Website: www.carbonstoneuk.co.uk
