{"id":11729,"date":"2024-04-15T10:40:07","date_gmt":"2024-04-15T09:40:07","guid":{"rendered":"https:\/\/imogaldiamond.com\/?page_id=11729"},"modified":"2026-07-04T16:42:56","modified_gmt":"2026-07-04T15:42:56","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/carbonstoneuk.co.uk\/staging\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
\n

Last updated: 28 June 2026<\/p>\n

This Privacy Policy explains how CarbonstoneUK collects, uses, stores and protects your personal information when you visit our website, contact us, request a quotation, place an order, subscribe to marketing, or use our services.<\/p>\n

This Privacy Policy applies to www.carbonstoneuk.co.uk and to communications with CarbonstoneUK by email, telephone, social media, marketplace platforms or other approved channels.<\/p>\n

1. Who We Are<\/h3>\n

CarbonstoneUK is a women-owned British jewellery business specialising in lab-grown diamond engagement rings, wedding rings, bridal sets, eternity rings, promise rings, bespoke jewellery and fine jewellery.<\/p>\n

CarbonstoneUK<\/p>\n

Flat 1, 61A Station Road<\/p>\n

North Harrow<\/p>\n

Harrow<\/p>\n

HA2 7SR<\/p>\n

United Kingdom<\/p>\n

Phone: +44 7748 460039<\/p>\n

Email: support@carbonstoneuk.co.uk<\/p>\n

Website: www.carbonstoneuk.co.uk<\/p>\n

For the purpose of this Privacy Policy, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d and \u201cCarbonstoneUK\u201d refer to CarbonstoneUK. \u201cYou\u201d and \u201cyour\u201d refer to customers, website visitors and anyone who communicates with us.<\/p>\n

2. Purpose of This Privacy Policy<\/h3>\n

This Privacy Policy explains what personal information we collect, how we collect your information, why we use your information, who we may share your information with, how long we keep your information, your rights in relation to your information, and how to contact us about privacy matters.<\/p>\n

3. Personal Information We Collect<\/h3>\n

Depending on how you interact with us, we may collect the following information.<\/p>\n

Identity Information<\/p>\n

We may collect your full name, title, date of birth where required for verification, and identity documents where required for fraud prevention or high-value delivery verification.<\/p>\n

Contact Information<\/p>\n

We may collect your billing address, delivery address, email address, telephone number and social media contact details where you contact us through social media.<\/p>\n

Order Information<\/p>\n

We may collect details of products ordered, ring size, design requirements, diamond or gemstone preferences, engraving details, CAD approval details, order notes, invoices, payment status, delivery information, return information and exchange details.<\/p>\n

Payment Information<\/p>\n

We may receive limited payment information such as payment confirmation, payment method, billing address and transaction reference.<\/p>\n

We do not normally store full card details. Card payments are processed by secure third-party payment providers.<\/p>\n

Account Information<\/p>\n

If you create an account on our website, we may collect your username, encrypted password or login details, order history, saved addresses and account preferences.<\/p>\n

Customer Support Information<\/p>\n

When you contact us, we may collect information included in your message, email, call, form submission or social media message.<\/p>\n

Technical Information<\/p>\n

When you visit our website, we may collect your IP address, browser type, device type, operating system, time zone, pages visited, website usage data, cookie data, referral source and approximate location based on IP address.<\/p>\n

Marketing Information<\/p>\n

We may collect your marketing preferences, newsletter subscription status, email engagement information, customer feedback, reviews and survey responses.<\/p>\n

4. How We Collect Personal Information<\/h3>\n

We may collect information directly from you when you place an order, request a quote, contact us by email, phone, form or social media, approve a CAD design, provide ring size or design details, subscribe to our newsletter, create an account, request a return or exchange, or leave a review.<\/p>\n

We may also collect information automatically through our website using cookies, analytics tools, pixels and similar technologies.<\/p>\n

We may receive information from third parties such as payment providers, delivery companies, website hosting providers, analytics providers, marketing platforms, marketplace platforms, fraud prevention or identity verification providers, and social media platforms where you contact us through them.<\/p>\n

5. How We Use Your Personal Information<\/h3>\n

We may use your information to process and fulfil your order, create bespoke jewellery according to your specification, contact you about your order, provide quotes and invoices, arrange payment, arrange delivery, manage returns and exchanges, provide customer support, verify identity for high-value orders, prevent fraud, protect our business, improve our website and services, send marketing communications where permitted, respond to your enquiries, keep business and financial records, comply with legal, tax and accounting obligations, and enforce our Terms & Conditions.<\/p>\n

6. Legal Basis for Using Your Information<\/h3>\n

We will only use your personal information where we have a lawful basis to do so.<\/p>\n

This may include performance of a contract, legal obligation, legitimate interests and consent.<\/p>\n

We use your information to process your order, create your jewellery, arrange delivery, manage returns and provide customer support.<\/p>\n

We may use your information to comply with tax, accounting, consumer law, fraud prevention and other legal obligations.<\/p>\n

We may use your information for legitimate business interests, including improving our services, preventing fraud, managing customer relationships and protecting our website.<\/p>\n

We may rely on your consent for certain marketing communications or optional cookies, where required by law. You may withdraw your consent at any time.<\/p>\n

7. Marketing Communications<\/h3>\n

You may receive marketing communications from us if you have requested information, purchased from us, subscribed to our newsletter or otherwise agreed to receive marketing.<\/p>\n

You can opt out of marketing at any time by clicking the unsubscribe link in our emails, contacting us at support@carbonstoneuk.co.uk, or changing your marketing preferences where available.<\/p>\n

We will not sell your personal information to third parties.<\/p>\n

8. Sharing Your Personal Information<\/h3>\n

We may share your personal information with trusted third parties where necessary, including payment processors, delivery and courier companies, website hosting providers, IT support providers, email marketing platforms, analytics providers, accountants, legal advisers, professional advisers, fraud prevention or identity verification providers, marketplace platforms where you purchase through them, authorities, regulators or law enforcement where required by law.<\/p>\n

We only share information where necessary and appropriate.<\/p>\n

9. International Transfers<\/h3>\n

Some of our service providers may process data outside the United Kingdom.<\/p>\n

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.<\/p>\n

10. Payment Security<\/h3>\n

Payments are processed through secure third-party payment providers.<\/p>\n

We do not normally store full payment card details.<\/p>\n

You should not send full card details to us by email, social media or unsecured message.<\/p>\n

11. Cookies and Tracking<\/h3>\n

Our website may use cookies and similar technologies to operate the website, improve user experience, analyse website traffic and support marketing.<\/p>\n

Please read our Cookie Policy for more information.<\/p>\n

12. How Long We Keep Your Information<\/h3>\n

We keep personal information only for as long as necessary for the purpose it was collected.<\/p>\n

We may keep order and transaction records for legal, tax, accounting and business purposes.<\/p>\n

We may keep customer service records where necessary to handle complaints, returns, warranty matters or legal claims.<\/p>\n

When information is no longer needed, we will delete it or anonymise it where appropriate.<\/p>\n

13. Your Rights<\/h3>\n

Depending on your location and applicable law, you may have rights to access your personal information, correct inaccurate information, request deletion of your information, object to certain uses of your information, restrict processing, request transfer of your information, withdraw consent and complain to a data protection authority.<\/p>\n

To exercise your rights, please contact us at support@carbonstoneuk.co.uk.<\/p>\n

14. Keeping Your Information Secure<\/h3>\n

We take reasonable steps to protect your personal information.<\/p>\n

However, no website, email system or online transmission is completely secure.<\/p>\n

You are responsible for keeping your account login details safe and confidential.<\/p>\n

If you believe your account or personal information has been compromised, please contact us immediately.<\/p>\n

15. Children<\/h3>\n

Our website and services are not intended for children.<\/p>\n

We do not knowingly collect personal information from children.<\/p>\n

16. Third-Party Links<\/h3>\n

Our website may contain links to third-party websites, social media platforms, payment providers or other services.<\/p>\n

We are not responsible for the privacy practices, content or security of third-party websites.<\/p>\n

Please read the privacy policy of any third-party website you visit.<\/p>\n

17. Changes to This Privacy Policy<\/h3>\n

We may update this Privacy Policy from time to time.<\/p>\n

The updated version will be posted on our website with a revised \u201cLast updated\u201d date.<\/p>\n

We recommend that you check this page regularly.<\/p>\n

18. Contact Us<\/h3>\n

For privacy questions or requests, please contact:<\/p>\n

CarbonstoneUK<\/p>\n

Flat 1, 61A Station Road<\/p>\n

North Harrow<\/p>\n

Harrow<\/p>\n

HA2 7SR<\/p>\n

United Kingdom<\/p>\n

Phone: +44 7748 460039<\/p>\n

Email: support@carbonstoneuk.co.uk<\/p>\n

Website: www.carbonstoneuk.co.uk<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Last updated: 28 June 2026 This Privacy Policy explains how CarbonstoneUK collects, uses, stores and protects your personal information when you visit our website, contact us, request a quotation, place an order, subscribe to marketing, or use our services. This Privacy Policy applies to www.carbonstoneuk.co.uk and to communications with CarbonstoneUK by email, telephone, social media,… Continue reading Privacy Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-11729","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages\/11729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/comments?post=11729"}],"version-history":[{"count":23,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages\/11729\/revisions"}],"predecessor-version":[{"id":12633,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages\/11729\/revisions\/12633"}],"wp:attachment":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/media?parent=11729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}