{"id":5290,"date":"2024-02-24T05:54:31","date_gmt":"2024-02-24T05:54:31","guid":{"rendered":"https:\/\/imogaldiamond.com\/?page_id=5290"},"modified":"2026-07-15T23:05:02","modified_gmt":"2026-07-15T22:05:02","slug":"faqs","status":"publish","type":"page","link":"https:\/\/carbonstoneuk.co.uk\/staging\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\n

How it all works — from your first idea to a finished piece made around your story.<\/p>\n

\n
\n

💡 Share Your Idea<\/h4>\n

Send us your idea, sketch, reference image, Pinterest photo, or inspiration. Let us know your preferred ring style, diamond shape, metal colour, ring size, and budget.<\/p>\n<\/div>\n

\n

💬 Receive Your Free Quote<\/h4>\n

We will review your request and provide a free quote based on your chosen design, diamond, and metal option.<\/p>\n<\/div>\n

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✅ Confirm Your Order<\/h4>\n

Once you are happy with the quote, you can confirm your order with a deposit or full payment.<\/p>\n<\/div>\n

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💳 Payment Plan for Bespoke Orders<\/h4>\n

For bespoke \/ customised orders, we usually ask for a 25% deposit to start the process. The remaining 75% balance is paid before dispatch.<\/p>\n<\/div>\n

\n

📐 CAD Design Approval<\/h4>\n

Where required, we will prepare a CAD design for your approval before production begins, so you can review the design clearly.<\/p>\n<\/div>\n

\n

💎 Diamond Selection<\/h4>\n

Our experienced team will hand-pick the diamond for your jewellery. We can share diamond photos, videos, and certificate details where available.<\/p>\n<\/div>\n

\n

🛠️ Crafting Your Jewellery<\/h4>\n

Once the design and diamond are confirmed, we begin crafting your jewellery and keep you updated throughout the process.<\/p>\n<\/div>\n

\n

📸 Final Photos & Videos<\/h4>\n

When your jewellery is completed, we will share final photos and videos before dispatch, so you can review the finished piece.<\/p>\n<\/div>\n

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📦 Final Payment & Dispatch<\/h4>\n

Once everything is confirmed and the remaining balance is paid, your jewellery will be beautifully packaged and dispatched with tracking.<\/p>\n<\/div>\n

\n

✨ Made Around Your Story<\/h4>\n

Your jewellery is made with care, transparency, and attention to detail from start to finish.<\/p>\n<\/div>\n<\/div>\n

Frequently asked questions<\/h2>\n
\n
\nAre your diamonds real?<\/summary>\n
\n

Yes, our lab-grown diamonds are 100% real diamonds. They are created in a controlled laboratory using advanced technology that replicates the natural diamond-growing process.<\/p>\n

They have the same chemical composition, hardness, brilliance, sparkle, and beauty as mined diamonds. The only difference is their origin — lab-grown diamonds are grown in a laboratory instead of being mined from the earth.<\/p>\n

They are not cubic zirconia and not moissanite. They are genuine diamonds, made to last a lifetime.<\/p>\n<\/div>\n<\/details>\n

\nWhy choose lab-grown diamonds?<\/summary>\n
\n

Lab-grown diamonds are a beautiful choice for customers who want the luxury, sparkle, and durability of a real diamond with excellent value.<\/p>\n

They allow you to choose a larger or higher-quality diamond within your budget, without compromising on beauty. You still get the same brilliance, hardness, and timeless look as a mined diamond.<\/p>\n

They are also a modern and responsible alternative to mined diamonds, making them perfect for engagement rings, wedding rings, anniversary gifts, and everyday fine jewellery.<\/p>\n

With lab-grown diamonds, you can enjoy real diamond beauty, better value, and a meaningful choice for your special moment.<\/p>\n<\/div>\n<\/details>\n

\nWill people know my diamond is lab-grown?<\/summary>\n
\n

No, not by looking at it. Lab-grown diamonds have the same sparkle, brilliance, and beauty as mined diamonds, so they look stunning in everyday wear.<\/p>\n

You do not need to visit a gemologist or specialist to check your diamond, as we provide an IGI certificate. This certificate confirms the diamond’s 4Cs — carat, colour, clarity, and cut — along with its lab-grown origin.<\/p>\n

You can also verify your diamond online using the IGI report number, giving you complete confidence in the quality and authenticity of your diamond.<\/p>\n<\/div>\n<\/details>\n

\nWhat are the 4Cs?<\/summary>\n
\n

The 4Cs are used to describe diamond quality:<\/p>\n

Carat<\/strong> – the weight and size of the diamond.<\/p>\n

Colour<\/strong> – how white or colourless the diamond appears.<\/p>\n

Clarity<\/strong> – how clean the diamond looks inside.<\/p>\n

Cut<\/strong> – how well the diamond reflects light and sparkles. The cut is very important because it affects the sparkle, fire, and brilliance of the diamond.<\/p>\n

At Carbonstone UK, we carefully select diamonds to give a beautiful balance of quality, sparkle, and value.<\/p>\n<\/div>\n<\/details>\n

\nHow do you choose the diamond for the jewellery?<\/summary>\n
\n

Every diamond is hand-picked by our experienced team. Our diamond experts have over 15 years of experience in selecting high-quality diamonds for fine jewellery.<\/p>\n

We carefully check each diamond for its cut, colour, clarity, carat weight, sparkle, measurements, and overall appearance. We only select diamonds that meet our quality standards and suit the design of your jewellery.<\/p>\n

Once our expert team is fully satisfied with the diamond, we will share the diamond photos, videos, and certificate details with you where available. This gives you confidence and transparency before your jewellery is made.<\/p>\n

At Carbonstone UK, we never compromise on quality. Every diamond is chosen with care to give your jewellery the best balance of beauty, brilliance, value, and long-lasting wear.<\/p>\n<\/div>\n<\/details>\n

\nCan I see diamond details before the ring is made?<\/summary>\n
\n

Yes, where available, we can share diamond details, images, videos, or certificate information before production begins.<\/p>\n

This helps you choose with confidence and understand exactly what diamond will be used in your jewellery.<\/p>\n<\/div>\n<\/details>\n

\nDo you provide an IGI certificate for the diamond?<\/summary>\n
\n

Yes, we provide a FREE IGI certificate for the centre diamond to give our customers complete confidence, authenticity, and transparency.<\/p>\n

The IGI certificate includes the diamond’s important details, such as carat weight, colour, clarity, cut, measurements, and lab-grown diamond origin.<\/p>\n

You can also verify your diamond online using the IGI report number, giving you peace of mind that your diamond is genuine, certified, and carefully selected.<\/p>\n

At Carbonstone UK, we never compromise on quality. We believe trust is very important when buying fine jewellery online, so we provide clear diamond certification to help you buy with confidence.<\/p>\n<\/div>\n<\/details>\n

\nDo you provide an IGI Jewellery Report for the finished jewellery piece?<\/summary>\n
\n

Yes, if you would like an IGI Jewellery Report for the complete finished jewellery piece, we can provide this as an add-on service.<\/p>\n

An IGI Jewellery Report gives more detailed information about the full jewellery item, including mounted gemstones, metal details, purity stamps where present, and clear photos showing craftsmanship and finishing details.<\/p>\n

This report is different from the centre diamond certificate because it focuses on the complete jewellery piece, not only the loose or centre diamond.<\/p>\n

You can add the IGI Jewellery Report while placing your order by selecting it from our add-on services and adding it to your basket. This service is available at an extra cost and may require additional processing time. (If you have already placed your order or need help adding this service, please message us and we will be happy to assist.)<\/p>\n<\/div>\n<\/details>\n

\nCan I verify my diamond IGI certificate and IGI Jewellery Report online?<\/summary>\n
\n

Yes, you can verify your IGI diamond certificate online using the IGI report number.<\/p>\n

We provide a FREE IGI certificate for the centre diamond where applicable. After placing your order, we will share your diamond details with you, including diamond photos, videos, and the IGI certificate where available. This allows you to check the diamond details online through the IGI website and gives you full confidence before your jewellery is made.<\/p>\n

For bespoke or customised jewellery, once your design is confirmed, we will share the diamond information based on your selected design, including the diamond photos\/videos and certificate details where applicable. We will also keep you updated throughout the making process.<\/p>\n

After your jewellery is completed, we will share final photos and videos before dispatch. If you have selected the IGI Jewellery Report as an add-on service, we will also provide the IGI Jewellery Report details once available, so you can verify the complete finished jewellery piece online.<\/p>\n

This means you can verify:<\/p>\n

    \n
  1. The centre diamond IGI certificate — provided free certificate for the centre diamond<\/li>\n
  2. The finished jewellery IGI Jewellery Report — available as an add-on service<\/li>\n<\/ol>\n

    The centre diamond IGI certificate gives confidence in the diamond quality and origin, while the IGI Jewellery Report gives additional information about the complete finished jewellery piece.<\/p>\n

    Once everything is confirmed and the final balance payment is completed, your jewellery will be dispatched with tracking.<\/p>\n

    This gives you extra trust, transparency, and peace of mind when buying your special jewellery from Carbonstone UK.<\/p>\n<\/div>\n<\/details>\n

    \nCan I customise my ring?<\/summary>\n
    \n

    Yes, absolutely. Most of our rings can be customised.<\/p>\n

    You can request changes such as:<\/p>\n

      \n
    • 💎 Diamond size<\/li>\n
    • 🔷 Diamond shape<\/li>\n
    • 🥇 Metal type<\/li>\n
    • 🎨 Metal colour<\/li>\n
    • 📐 Ring size<\/li>\n
    • 💍 Setting style<\/li>\n
    • ✨ Band style<\/li>\n
    • ✍️ Engraving<\/li>\n
    • 🤍 Matching wedding band<\/li>\n<\/ul>\n

      Please message us before placing your order so we can guide you properly.<\/p>\n<\/div>\n<\/details>\n

      \nCan you make a Bespoke \/ customised ring from my own idea or photo?<\/summary>\n
      \n

      Yes, absolutely. You can share your idea, sketch, reference image, or inspiration photo, and we will help turn it into a beautiful Bespoke \/ customised jewellery piece.<\/p>\n

      Our Bespoke jewellery process is simple and transparent:<\/p>\n

      💡 Share Your Idea<\/strong> — Send us your design idea, reference images, sketch, or any inspiration you have. We will review your request and provide a free quote.<\/p>\n

      ✅ Confirm Your Order<\/strong> — Once you are happy with the quote, you can make a deposit or full payment to begin the process.<\/p>\n

      📐 CAD Design Approval<\/strong> — Where required, we will create a CAD design for your approval. This allows you to review the design before your jewellery is made.<\/p>\n

      💎 Diamond Selection<\/strong> — Our experienced team will hand-pick the diamond based on your bespoke design. We can share diamond photos, videos, and certificate details where available.<\/p>\n

      🛠️ Crafting Your Jewellery<\/strong> — Once the design and diamond are confirmed, we begin crafting your bespoke jewellery and keep you updated throughout the process.<\/p>\n

      📸 Final Review Before Dispatch<\/strong> — Before shipping, we share final photos and videos of your finished jewellery so you can review it.<\/p>\n

      📦 Dispatch<\/strong> — Once everything is confirmed and the final balance is paid, your jewellery will be carefully packed and dispatched with tracking.<\/p>\n

      This process helps make sure your Bespoke \/ customised jewellery is personal, meaningful, and made with care and confidence.<\/p>\n<\/div>\n<\/details>\n

      \nDo you provide CAD design for bespoke \/ customised jewellery?<\/summary>\n
      \n

      Yes, we can provide a CAD design for Bespoke \/ customised jewellery where required.<\/p>\n

      If you have your own idea, sketch, reference image, or inspiration photo, we can help create a bespoke jewellery design for you. We can also customise one of our listed rings, such as changing the diamond size, diamond shape, metal colour, ring size, setting style, or small design details.<\/p>\n

      Any changes to our listed rings design are considered a Bespoke \/ customised design, as the jewellery will be made specially to your requirements.<\/p>\n

      Once we understand your design requirements, we will share a quote and explain the bespoke design process. After the quote is approved and the order is confirmed, we will prepare and share the CAD design for your approval before production begins.<\/p>\n

      This helps you review the design clearly and feel confident before your jewellery is made.<\/p>\n<\/div>\n<\/details>\n

      \nCan I choose my diamond size?<\/summary>\n
      \n

      Yes, you can choose your preferred diamond size depending on your style and budget.<\/p>\n

      We are happy to guide you and help you select a diamond size that looks beautiful in your chosen setting.<\/p>\n<\/div>\n<\/details>\n

      \nDo you make matching wedding bands or bridal sets?<\/summary>\n
      \n

      Yes, we can make matching wedding bands and full bridal sets.<\/p>\n

      We can also design a wedding band to sit beautifully with your engagement ring.<\/p>\n<\/div>\n<\/details>\n

      \nDo you offer engraving?<\/summary>\n
      \n

      Yes, we offer free engraving on many designs.<\/p>\n

      You can add a short personal message, name, initials, or special date. Engraving can be up to 20 characters including spaces, depending on the ring style and available space.<\/p>\n

      Please message us with your engraving request before ordering, and we will confirm if it is suitable for your chosen ring. Where possible, we will also share details of how the engraving will look before proceeding.<\/p>\n<\/div>\n<\/details>\n

      \nHow long does it take to make my ring?<\/summary>\n
      \n

      Most of our rings are made to order. The full process usually takes around 17–19 days, including production, quality check, final photos\/videos, and delivery preparation.<\/p>\n

      The exact time may depend on the design, diamond selection, metal choice, and level of customisation.<\/p>\n

      We will keep you updated throughout the process.<\/p>\n<\/div>\n<\/details>\n

      \nDo you offer payment plans?<\/summary>\n
      \n

      Yes, payment plans are available for bespoke\/custom orders.<\/p>\n

      Our usual payment plan is:<\/p>\n

        \n
      1. Pay 25% deposit to start your order.<\/li>\n
      2. We create your jewellery and share updates during the process.<\/li>\n
      3. Final photos and videos are shared once your ring is completed.<\/li>\n
      4. Pay the remaining 75% balance before dispatch.<\/li>\n<\/ol>\n

        Your order will be shipped once the final balance is completed.<\/p>\n<\/div>\n<\/details>\n

        \nDo you offer tracked shipping?<\/summary>\n
        \n

        Yes, we offer tracked shipping for your peace of mind.<\/p>\n

        For UK orders, we usually use Royal Mail First Class Tracked Delivery, and next-day delivery may be available once your jewellery is ready for dispatch.<\/p>\n

        As soon as we receive the tracking details, we will share them with you so you can follow your parcel.<\/p>\n<\/div>\n<\/details>\n

        \nDo you ship worldwide?<\/summary>\n
        \n

        Yes, we can ship to many locations worldwide.<\/p>\n

        We offer free delivery within the UK. For international orders, additional delivery charges may apply, depending on the destination country and shipping method.<\/p>\n

        For international shipping, we usually use an express courier service such as UPS, where available, to help ensure safe and reliable delivery.<\/p>\n

        Delivery times depend on the location and selected shipping service. Please check the listing or message us before ordering for confirmation.<\/p>\n

        Any customs duties, taxes, or import charges may be the buyer’s responsibility depending on the destination country.<\/p>\n<\/div>\n<\/details>\n

        \nDo you offer gift packaging?<\/summary>\n
        \n

        Yes, every piece is carefully packaged and ready for gifting.<\/p>\n

        Your jewellery will arrive in beautiful gift packaging, making it perfect for engagements, weddings, anniversaries, birthdays, or special surprises.<\/p>\n

        We can also include a beautifully handwritten gift message to make your order feel more personal and meaningful.<\/p>\n

        Once your jewellery is packed and ready, we will share photos with you before dispatch, so you can see the final presentation before it is sent.<\/p>\n<\/div>\n<\/details>\n

        \nCan I contact you before ordering?<\/summary>\n
        \n

        Yes, absolutely.<\/p>\n

        Please message us anytime if you have questions about ring size, design, diamond options, customisation, payment, or delivery.<\/p>\n

        We are happy to help you before, during, and after your order.<\/p>\n<\/div>\n<\/details>\n<\/div>\n

        Contact us<\/a> Book an appointment<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        How it all works — from your first idea to a finished piece made around your story. 💡 Share Your Idea Send us your idea, sketch, reference image, Pinterest photo, or inspiration. Let us know your preferred ring style, diamond shape, metal colour, ring size, and budget. 💬 Receive Your Free Quote We will review… Continue reading FAQs<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-5290","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages\/5290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/comments?post=5290"}],"version-history":[{"count":147,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages\/5290\/revisions"}],"predecessor-version":[{"id":12678,"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/pages\/5290\/revisions\/12678"}],"wp:attachment":[{"href":"https:\/\/carbonstoneuk.co.uk\/staging\/wp-json\/wp\/v2\/media?parent=5290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}